Europe

Orange recruits 01 Frontline Support Technician

Orange recruits 01 Frontline Support Technician

 

ref : HOAK917875 | 14 août 2019

date limite de candidature : 13 sept. 2019

Bucuresti – Roumanie

entité

Tehnic

If you are interested in working in an international

environment, always in touch with other countries and cultures, eager to apply

your skills to drive the business forward, then

this is the job for you!

We are currently looking for colleagues in our Support team who are ready to

use and develop their skills.
Our mission is to provide remote technical assistance and support for an Orange

customer and its external partners/providers, in order to prevent and resolve

in life technical problems for the services and equipment provided by the

customer to its clients.

If you want to know more, we invite you to our headquarters for a chat!

What you will be

doing:

  • You will monitor our clients’ infrastructure andequipment using specific tools
  • You will provide first level support via remoteconnection for our internal and external clients
  • You will track and monitors customer requests inthe incident management tool
  • You will respond to questions on products,services, technical details and equipment available to users
  • You will make sure a high level of customersatisfaction by clarifying its needs and ensure that they are met
  • You will create, publish and update workingprocedures

What you bring:

  • Advanced French (both writing andspeaking)
  • Basic knowledge of Microsoft and Windowssolutions
  • Minimum knowledge of physical and virtualhardware platforms
  • Basic knowledge about IP Networks management:routers, modems, LAN, WAN, Linux / Unix server administration
  • Customer focus
  • Problem solving
  • Availability for working in shifts
  • Education: Computer Science/ Informatics / Telecomdegree

What we bring:

  • A relaxed and friendly environment thatencourages your growth;
  • Access to trainings to better developer yourskills;
  • Great benefits (too long to list actually)!

Thank you for applying!

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